Scott Sommer
Technical leader with 12+ years driving large-scale engineering operations, workflow optimization, and cross-functional program delivery across fast-paced tech and ad-tech organizations. Expert in Jira administration, process architecture, and tooling automation.
Experience
Feb 2025 — Present
Director of Technical Solutions
Axion Ray- Lead technical strategy, execution, and program delivery for client-facing data and platform initiatives.
- Own integrations, API pipelines, and scalable infrastructure across enterprise data workflows.
- Launched new platform capabilities including secure SFTP ingestion, enterprise SSO, and a full-stack Node.js/Python data-scraping system spanning 30+ ecommerce sites.
- Redesigned the support escalation and triage model to reduce engineering load and accelerate resolution times.
- Drive operational alignment between product roadmaps, engineering execution, and client needs.
May 2025 — Present
Senior Atlassian Consultant
Modus Create- Delivered a large-scale GitLab to Jira migration for 1Password, ahead of schedule and with zero data loss.
- Migrated 150K+ issues, 500K+ comments, and 200K+ attachments using custom extraction, transformation, and API-based Jira ticket creation.
- Designed a reusable mapping framework to integrate GitLab data into a strategic Jira schema.
- Built automation rules, optimized workflows, and created operational templates to streamline team adoption.
- Partnered with client leadership on onboarding, ongoing iteration, and long-term workflow optimization.
Sep 2019 — Oct 2024
Director of Solutions Engineering
Attentive- Led large-scale operational programs across integrations, client tooling, and support engineering.
- Increased quarterly ticket completion rate from 40% to 95% by redesigning workflows, processes, and automation.
- Managed 100K+ inbound technical requests, partnering with engineering to resolve high-impact customer issues.
- Built 30+ internal tools to reduce engineering dependency and accelerate cross-team delivery.
- Promoted 25+ team members into engineering roles while maintaining zero attrition.
- Developed automated Jira reporting pipelines using Python to improve operational visibility.
Jul 2018 — Sep 2019
Director of Solutions Engineering
LiveIntent- Expanded SE organization from 2 to 6 members and established foundational operational processes.
- Improved response-time SLA from 40% to 90%+ within 6 weeks through structured workflow improvements.
- Designed new Salesforce-based ticketing flows to increase efficiency and reduce turnaround time.
- Supported pre-sales technical strategy and advertiser/retail tagging implementations.
Oct 2016 — Mar 2018
Director of Solutions Engineering
Spongecell- Scaled Solutions Engineering from 1 to 12 across US and UK markets.
- Optimized cross-team processes to support implementations, launches, and ongoing technical operations.
- Led technical education sessions and built frameworks to improve organizational technical fluency.
2016
Professional Services Manager
Taboola- Supported 50+ enterprise publishers across technical implementations, integrations, and issue resolution.
- Collaborated with R&D and product teams to troubleshoot complex platform behaviors and deploy new features.
- Built internal knowledge bases and integrated offshore QA processes to improve case-handling efficiency.
2014 — 2015
Technical Account Manager
AdRoll- Served as primary technical contact for the NY office, bridging clients and internal engineering teams.
- Established foundational SE processes and built workflows for advanced partner integrations.
- Guided clients on revenue passback and data accuracy, supporting scalable performance tracking.
2012 — 2014
Senior Project Manager
Acadaca- Oversaw operations for a proprietary Java-based ecommerce platform and managed 10 project managers.
- Led full retail site redesigns and implementations across front-end, back-end, and QA functions.
- Served as escalation point for technical issues, ensuring rapid triage and stakeholder communication.
Skills
Technical
Jira AdminPythonNode.jsJavaScriptREST APIsMySQLPostgresSnowflakeAWSHTML/CSSData ModelingWorkflow Automation
Platforms
JiraZendeskSalesforceAsanaTrelloShopifyMagento EnterpriseWordPressBigCommerce
Strengths
Cross-functional LeadershipOperational FrameworksTechnical OnboardingProcess DesignTooling AutomationLarge-scale MigrationsTechnical Architecture
Education
Graduated May 2010
The Pennsylvania State University
Bachelor of Science, Information Sciences & Technology
State College, PA